Grievance Redressal

Grievance Redressal Mechanism

 As suggested by University Grants Commission’s (UGC) Regulations for Redressal of Grievances of Students, 2023 (notification date: April 11, 2023), the University has established an “Students Grievance Redressal Cell”, to provide a mechanism for redressal of students’ grievances.

The University is committed to providing a fair and transparent environment for all its students, faculty, and staff. We believe in fostering a culture of open communication and strive to address any concerns or grievances promptly and effectively.

Our Commitment:

• Fairness: All grievances will be treated with impartiality and objectivity.
• Confidentiality: The identity of the complainant will be protected, and information shared will be kept confidential to the extent possible.
• Transparency: The process for redressal will be clear and easily accessible.
• Timeliness: Efforts will be made to resolve grievances within a reasonable timeframe.

Who can lodge a grievance?

• Students (current and former)
• Faculty Members
• Non-Teaching Staff
• Parents/Guardians of students
• Any other stakeholder with a legitimate concern related to the university’s functioning.

What constitutes a grievance?

A grievance can relate to any concern or dissatisfaction regarding:

• Academic matters (e.g., admissions, examinations, grading, course content, faculty conduct related to academics).
• Administrative matters (e.g., fees, scholarships, hostel facilities, infrastructure, student services, unfair treatment by staff).
• Discrimination or harassment of any kind.
• Misconduct or unethical behaviour by any member of the university community.
• Any other issue impacting the welfare or rights of an individual within the university system.

Grievance Redressal Process:

1. Acknowledgement: Upon successful submission of a grievance (online, email, or physical), you will receive an acknowledgment within 2-3 working days, along with a unique Grievance ID for future reference.
2. Assessment and Routing: The Grievance Redressal Cell will assess the nature of the complaint and route it to the appropriate authority/committee for investigation (e.g., Head of Department, Dean, Proctorial Board, Internal Complaints Committee, Examination Cell).
3. Investigation: The designated authority/committee will conduct a thorough and impartial investigation. This may involve:
   • Gathering information from all parties involved.
   • Interviewing witnesses.
   • Reviewing relevant documents and records.
4. Resolution and Recommendation: Based on the investigation, the authority/committee will formulate a resolution or recommendation.
5. Communication of Outcome: The outcome of the grievance, along with the reasons for the decision, will be communicated to the complainant within a stipulated timeframe, usually 15-30 working days from the date of acknowledgment. In complex cases, if the resolution takes longer, the complainant will be informed about the delay and the expected timeline.
6. Appeal (if necessary): If the complainant is not satisfied with the resolution, an appeal can be made to the Appellate Authority within 7 working days of receiving the initial decision.

Grievance Redressal Cell (GRC):

The Grievance Redressal Cell is constituted to oversee the entire grievance redressal process and ensure its smooth functioning.

General Grievance Redressal Cell

 Students Grievance Redressal Cell

https://snpsu.edugrievance.com/

https://samadhaan.ugc.ac.in/